Support
Stuck? Write to us.
Preen Display is a small independent app. Email us your questions and we'll respond, usually within two business days.
or write directly to josh@pinkdoormultimedia.com
What to include
So we can help on the first reply:
- Which app you're using — the iPhone/iPad app, the Mac hub, or both.
- Your device, its OS version, and the Preen version if you know it.
- What you expected to happen, and what happened instead.
- A screenshot or screen video, if there's something to see.
Common questions
My iPhone can't find my Mac
Check that your Mac is awake, Preen is running, and the hub is online. For a local connection, allow Local Network access for Preen in iOS Settings and use a network that lets the devices reach each other. With Preen Plus, Private Relay can connect across different networks; enable it on both devices and check their internet connections. Preen reconnects automatically when the route returns. See Connecting your devices before removing an existing pairing.
A widget is blank or out of date
Check that the Mac is awake, the hub is online, and your display is connected over Local Network or Private Relay. If the connection is working, check that the widget's data source is still sending updates. The data guide explains how widgets receive and refresh data.
Hub and remote display limits
Preen Plus includes five Mac hubs and five remote displays across those hubs. Remove an unused hub in your account or Preen Plus → Manage hubs in the iOS app before adding a sixth. An iPhone or iPad holds a remote display slot while it is signed in with Private Relay on, and a browser device holds one until you delete it, so disconnecting does not free a slot. To free one, turn off Settings → Private Relay on another iPhone or iPad, sign it out, or delete an unused browser device in your account. Local-network use remains free. See Preen Plus allowances.
Subscriptions, billing, and refunds
If you bought Preen Plus in the iOS app, it is billed by Apple. Manage or cancel it in iOS Settings → your name → Subscriptions. Refunds are handled by Apple at reportaproblem.apple.com — we can't issue them ourselves, but write to us if a purchase isn't unlocking what it should. For website purchases, manage or cancel at your Preen Plus account. Contact us about website billing or refunds. To restore website access on a Mac, choose Preen Plus → Sign in in the app.
Privacy, data, and account requests
Local use needs no account; purchasing or using Preen Plus requires a platform account. Preen collects no analytics — your widgets and data stay on your own devices. The Privacy Policy explains the little that reaches us and how to make a request.
Pink Door Multimedia LLC